1330 and 1372: Official Travel and Consumer Help Contacts

Which line to contact

1330 Korea Travel Helpline, run by the Korea Tourism Organization, answers travel questions, offers interpretation, and takes tourist complaints. You can call or use the chat channels listed on its page. The Tourist Complaint Center website takes compliments, suggestions and complaints in several languages, including English.

The Korea Consumer Agency lists 1372 for consumer counselling. Its linked guidance is in Korean and says online chat requires identity verification. English support and access for visitors without Korean identity credentials are unconfirmed; check the channel’s own requirements.

The providers’ own pages list the available channels. Confirm the language and access requirements for the channel you plan to use.

Choose an official channel

For travel information or interpretation, open the 1330 page and choose one of the phone, online call or chat channels it lists. Availability and languages can differ by channel.

For consumer counselling, read the Korea Consumer Agency’s channel guide. The Tourist Complaint Center has its own website for tourist feedback. These services set their own intake requirements; follow the instructions on the official site.

Check before making contact

Opening hours, language support and identity requirements belong to each provider. We link to the official hours page rather than applying one timetable to all channels.

This page is a directory of official services. It does not advise on refund rights, dispute strategy or the outcome of a complaint. For advice about a particular case, contact a qualified professional or the responsible official service.